Change and Cancel Orders
We are sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for these items. If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact us for advice on T 028 92 611839 between 7.00am and 5.30pm, Monday to Friday or email us firstname.lastname@example.org. Please be ready to quote your order number and order date. If your order has already been despatched or delivered, then you’ll need to follow our Returns Procedure (as outlined below) in the event of any unwanted products.
*** Orders returned by the courier as not picked up will be refunded the cost of products upon receipt, not including postage. Customers will be notified and the order will be cancelled. The customer will then have to re-order the goods if they are still required.
*** If an order is not received, you must contact email@example.com or phone T 028 92 611839 as soon as possible for we can track where your order is.
*** Glimmermannproducts.co.uk (Glimmermann Products) cannot be held responsible for any delay in delivery or any damage caused to your purchase once the package has been dispatched to the courier and a dispatch acknowledgement has been emailed to your specified email address.
*** In the rare event of a customer receiving an incorrect order, Glimmermannproducts.co.uk (Glimmermann Products) will upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Glimmermannproducts.co.uk (Glimmermann Products) will recharge the customer, send the correct item and on receipt of the returned item, refund the customer for the cost of their second order and for their return postage.
We want you to be completely satisfied with your order and we would hope to resolve any problems you may have.
*** Glimmermannproducts.co.uk (Glimmermann Products) are happy to accept unwanted goods that are unopened and unused within 14 days from date of delivery. All unwanted returns must be returned in an unused, as new condition with your order sheet. Once Glimmermannproducts.co.uk (Glimmermann Products) receives the return goods, you will then be automatically refunded if your goods pass inspection.
*** In the unlikely event that your goods are faulty or have been damaged in transit, Glimmermannproducts.co.uk (Glimmermann Products) will replace your items. Please contact us within 48 hours of delivery to report any issues.
*** Items that are used and opened will not be replaced and no refund will be issued.
*** Customers have the right to return their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as Glimmermannproducts.co.uk (Glimmermann Products) does not refund postal charges.
*** All returned products will be refunded or exchanged, provided they have not been used or damaged. Postage costs will only be refunded if goods were received in error.
*** Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may only receive a part refund dependent on the amount of product used. Any goods returned more than 6 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
***Any items damaged during return due to insufficient packaging may only receive a part refund at Glimmermannproducts.co.uk (Glimmermann Products) discretion.
*** Orders returned by the Post Office as not picked up, will be refunded the cost of the products only. Customers will be notified and the order will be cancelled. The customer will have to re-order should they require the item.
*** None of the above affect your statutory rights.